Our 7-Day Money-Back Guarantee
Every paid Mode IPTV subscription — Standard or Premium, any duration — is covered by a 7-day money-back guarantee. The 7 days start when your login is delivered.
Here’s the deal, plainly: if the service doesn’t work properly on your setup — buffering we can’t resolve, channels that won’t load, an app that won’t behave on your device — contact support within your first 7 days. We’ll troubleshoot with you first, because most issues are fixed in minutes. If we can’t make it work to your satisfaction, you get a full refund. No forms to fight through, no store credit instead of money.
The Free Trial Comes First
The best refund is the one you never need: our free 24-hour trial lets you test the real service on your own TV and internet connection before paying anything. It runs on Premium servers, so you’ll see the service at its best. We encourage every new customer to start there — if the trial works well, your paid plan will too.
How to Request a Refund
Within 7 days of receiving your login, contact us on WhatsApp, live chat, or by email at [email protected] with:
- The name and email address used on your order;
- A short description of the problem (e.g. “constant buffering on my Firestick during evening games”);
- Your device type and, if possible, your internet speed — it helps us diagnose fast.
Our team will work through the issue with you — server switch, app change, or settings fix — usually in one conversation. If the problem can’t be resolved, we approve the refund and confirm it by email the same day.
Refund Method & Timing
Refunds go back the way you paid, in full:
- Interac e-Transfer — sent back to your email within 1–3 business days;
- Visa / Mastercard — reversed to your card; the refund is issued immediately on our side and typically appears on your statement within 5–10 business days, depending on your bank.
Once a refund is issued, the subscription line is deactivated.
What’s Not Covered
To keep the guarantee sustainable for everyone, a few limits apply:
- Requests after 7 days — past the guarantee window, plans are non-refundable; remember they’re prepaid with no auto-renewal, so a plan you don’t renew simply ends.
- Issues outside the service — problems caused by your internet connection, VPN, or device hardware that persist across services we cannot refund for — though we’ll still try to help you fix them.
- Change of mind after heavy use — the guarantee exists so you can verify the service works, not as a free week; accounts showing sustained normal use followed by a “didn’t work” claim may be declined.
- Repeat refunds — one guarantee refund per customer; repeated purchase-and-refund cycles will be refused.
- Individual channels or programs — lineups are determined by third-party suppliers and change over time; a specific channel changing is not a service failure. Check what matters to you during the free trial.
Renewals, Upgrades & Extra Connections
No auto-renewal, ever. Plans are prepaid for their duration and simply expire — we email you before the end date, and renewing is always your choice, so there are no surprise charges to refund.
Upgrades: moving from Standard to Premium mid-plan? Contact support — we credit the unused portion of your current plan toward the Premium price, so you never pay twice for the same weeks.
Extra connections purchased with a plan are covered by the same 7-day guarantee as the plan itself.
Before Opening a Chargeback
Please talk to us first. We resolve almost every issue within hours, and an approved refund reaches you faster than a card dispute (which typically takes 30–90 days). Chargebacks filed without contacting support — for a service that was delivered and working — may result in account termination and the dispute being contested with our delivery and support records.
Questions?
WhatsApp · live chat · [email protected] · contact page
See also: Privacy Policy · Terms & Conditions · DMCA & Copyright Policy
